Paying Your Rent

We aim to set rents and service charges as low as possible whilst making sure we have enough money coming in to provide a good standard of service.

You can ask for more information on how our rents and service charges are set. You will be sent four rent statements each year – in April, July, October and January, which will provide details of all rental payments that have been made on your account.
You can request a statement of your rent at anytime.

When to pay your Rent

Rent is payable in advance and should be made on the Monday or on the 1st of each month. However, you can make fortnightly, 4 weekly or calendar monthly payments, provided payments are made in advance.

What happens if I do not keep to the payments?

If you do not pay the amount owing on the due date, you will get into arrears with your rent, and you will be in breach of your Tenancy Agreement. The Association will be entitled to take you to court, and this may result in you being evicted from your home. You will still have to pay the rent arrears and you will also have to pay court costs to the Association. However, if you are having problems paying your rent, please contact us immediately. We also need to know if you are expecting problems such as change in your income. We may be able to give advice and information, which may help you.
Please ask if you require further information on our Rent Arrears Policy.

OUR AIM IS TO HOUSE PEOPLE NOT EVICT THEM

Housing Benefit :

If you are on low income you may be entitled to help in paying your rent from your local Council. For further information contact:
Denbighshire 01824 706000
Conwy 01492 574000
Wrexham 01978 292000
Flintshire 01352 702900
Powys 01938 551360
Gwynedd 01341 422341

Methods of paying your rent
Payments can be made:

At outlets displaying Paypoint, E-Pay or Payzone signs, or at the Post Office, using your allpay.net payment card. For details of outlets, click on the link at the top of the page.
By direct Debit – Payments can be made on a weekly basis (any day Monday-Friday) or monthly, on the 1st, 18th or 24th. You may telephone the Association on 0345 230 3140 to set up your payment. If this is not convenient, download the mandate at the bottom of this page.
At the Association’s offices in Denbigh or Bala, either in person, or by sending a cheque in the post. Do not send cash by post. (Cheques made payable to ‘Cymdeithas Tai Clwyd’ with your tenancy reference number on the back)
Over the phone by Using a Debit Card – Call Allpay on 0844 557 8321
On the Allpayments.net Secure Website, follow the link at the top of the page.